Smoky Mountain Woodworks is a small woodshop producing limited quantities of high quality, hand crafted furniture and home accessories. We are not Amazon.com nor Wal-Mart and we do not offer a “try it out for a while; if you don’t like it send it back” returns policy.
Returns of custom commissioned pieces are accepted ONLY if the piece is flawed. Returning an item because it is not quite what you had envisioned is not allowed. We will provide you with written descriptions, sketches, drawings and progress photos to be sure we are in agreement on what is being built. Look them over carefully. If you’re not sure about something, ask questions. We don’t mind. We want it to be right as much as you do.
For your convenience, On Hand items in our store are photographed and described in detail. If you have questions, ask; we’re happy to help. Returns of On-Hand items because you “didn’t realize” something that is stated in the description are not accepted. Returns for legitimate reasons are dealt with on a case-by-case basis.
We do not assume responsibility for damage done by a carrier while your item is being delivered. All our shipments are packaged carefully and fully insured. Very few of our shipments are damaged in transit. If your item is one of these rare cases, let us know by e-mail right away so we can contact the carrier to file a claim and send you a pre-paid return label. The carrier will return the item to us, pay for any repairs/replacement needed, and pay the shipping back to you. If no replacement is available a full refund will be issued.
If you are returning part of an item for repairs or adjustment, contact us for instructions on how to properly remove the part. Then pack it carefully and ship it via UPS Ground or FedEx Ground. Insurance is strongly recommended.
IMPORTANT: Any item being returned must be packed PROPERLY. If the item is destroyed in shipment to us because you did not pack it properly we will seal the box back up and return it to you as is. We put a great deal of care into packaging our products so they have the best possible chance of arriving intact. You must do the same. If you are not able to do this take it to a Pak-Mail or Mailboxes Etc store and have them pack it for you.
All returns are to be shipped to:
1198 Piney Mountain Rd.
Newport, TN 37821
This is a commercial address, be sure to stipulate this when shipping to get your best price. We highly recommend insurance.